Shipping & Refunds

Order risk-free with Horus Hair:

+ Free delivery

+ 30-day money back guarantee

+ Your package delivered in 1 to 5 working days

  • Important Information:

Your item will be delivered within 1-5 business days.

  • Where do you deliver?

Delivery is possible anywhere in the world. Secure Express home delivery anywhere in the world.

  • What are the delivery times?

Delivery times depend on your place of residence. Your package is generally shipped within 24 to 48 hours maximum and delivered in 1 to 3 days in France, Switzerland, and the European Union. If you reside in another country in the world (international) this time varies according to the usual times mentioned > to your destination.

Your Horus Hair items are shipped from a logistics center in France

  • How much does delivery cost?

Shipping costs vary from country to country and depending on the type of delivery selected. For example, Express delivery is free for everyone.

However, next day or 48 hour delivery is EUR 4.95.

  • Exchanges and withdrawal

Standard Return Policy

Returns can be made via our website: https://horushair.com

Returns are subject to the conditions of sale and refund in force at Horus Hair. If you change your mind, you have 30 days from the delivery date to return your standard equipment to us. Returns are accepted, but only if the product is still in the original packaging. This possibility is added your rights as a consumer to return defective products. For more details, see the section “What should I do if I have received a defective item?” below.

If you do wish to return your order or some of the items it contains, please use our online self-service website or contact us directly. Be sure to provide the following information:

  • your web order number;
  • the full address where we can collect the goods;
  • a telephone number where you can be contacted;

Upon receipt of your email, we will send you a Return Material Authorization (RMA) number. Clearly indicating this number on the packaging of the goods to be returned will help expedite processing.

On the other hand, if your product has a manufacturing defect or an anomaly not related to improper use, we will exchange it. You have 30 days after receiving your package to contact us.

  • Customs fees

Depending on your place of residence, and more particularly in the French overseas departments and territories, Andorra and Monaco, customs charges may be requested by your delivery person and are in no way dependent on our will.

  • Additional costs when ordering

Some banks charge additional fees for your online purchases. These fees can vary from a few cents to €5, and are proportional to the amount of your order and are beyond our control. When you place an order on our site, we only receive the amount indicated at the time of payment.

If you notice an additional charge corresponding to your purchase on our site, please contact your bank. In some cases, it is possible to get a refund.
Note that this case is rare and is often attributed to foreign banks and destinations.

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